shipping & returns
shipping & returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us via email to inquire if your country is one we provide delivery to.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipments are made from ZIP Code 34461. Click here to generate map showing UPS transit days from 34461 >>.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Contact Us with any questions about transit time to your location before you place your order.
If your preferred shipping carrier option is not available at checkout (for example, you would like your products to ship via FedEx), please contact us at 1-866-STA-COOL(782-2665) to complete your order. This will ensure your order is processed & fulfilled with your carrier of choice.
If you would like to ship an order outside the United States we will be happy to arrange it. Orders to be shipped internationally may not be placed via our online store due to address limitations and/or import/export regulations in certain countries. We may require certain countries be subject to verification by the resident U.S. Embassy in that country. NOTE: We ship to the U.S. military anywhere in the world and give it highest priority. If you are placing an order outside the United States & are unable to complete your order due to possible restrictions listed above, please call us at +1-352-513-2061 or email us at firstname.lastname@example.org and we would be more than happy to assist you in completing your order.